- Lead day-to-day operations for core infrastructure, endpoint fleets, and business-critical SaaS.
- Partner with security and compliance to maintain resilient backups, patch cadence, and audit-ready controls.
- Automate routine requests—joiners, leavers, access changes—to shrink turnaround time for internal customers.
- Guide staff and executives through technology decisions with concise documentation and training moments.
Professional Profile
I translate business requirements into reliable infrastructure for a regional insurance carrier, balancing compliance with a modern employee experience. My focus spans endpoint management, identity and access, network stability, and the ticket-to-automation lifecycle that keeps the service desk nimble.
I thrive in environments where proactive monitoring, documentation, and cross-team partnership transform IT from a support function into a strategic lever.
Experience
HighlightsCore Skills
Operations
- Infrastructure lifecycle management
- Identity and access governance
- Endpoint compliance & patching
- Disaster recovery & backup strategy
Enablement
- Automation & scripting (PowerShell, Bash)
- ITSM workflow design
- Vendor & stakeholder alignment
- Knowledge base & documentation
Security
- Zero Trust mindset
- Endpoint detection & response tooling
- Least-privilege administration
- Regulatory and audit preparedness
Credential Snapshot
Mix of Microsoft, CompTIA, and ITIL coursework supporting enterprise operations.
- Microsoft 365 & Azure administration
- Network & security foundations
- ITIL service delivery